In Partnership with New Opportunities Learning Centre, a registered Private Career College, we offer post-secondary education to clients with Autism and other Intellectual Disabilities
CUSTOMER SERVICE FOR HOSPITALITY DIPLOMA PROGRAM
ASD STREAM WITH MODIFIED ADMISSIONS AND ACCOMMODATIONS
We are happy to offer a Customer Service for Hospitality Diploma program designed specifically for clients with Autism, Aspergers and other Intellectual Disabilities. Along with New Opportunities Learning Centre, Reach Toronto Autism Services for Youth and Adults is able to offer this program through a modified admissions process. In addition to the modified admissions, our program is completely accommodated so that we can focus in on the obstacles faced by our clients with a spectrum disorder.
In this program, students will learn the basics of customer service as it pertains to the hospitality industry, including recognizing problems, and solving them to the customer's satisfaction. It also will deal with the various employment opportunities in the hospitality industry and touch on the requirements for employment for each area.
Why Customer Service?
Customer service is about people skills, whether you are working on the front line of an organization or behind the scenes, customer service skills are necessary in providing external service to customers and internal customer service to colleagues and superiors. Our program offers a well rounded customer service program, but social skills and communication skills as well as workplace skills will be part of the curriculum.
Obstacles Encountered by ASD Students
(Based on the Diversity Report released by The Red Path Centre and University of Toronto in Feb. 2012: )
Post-secondary education involves personal, social, and academic challenges. Unconventional understanding and use of language, as well as difficulty interpreting and displaying nonverbal cues can lead to difficulties both inside and outside of classes. Social interaction during group work, presentations, and lectures may be especially challenging (Alcorn MacKay, 2010; Luckett & Powell, 2003; Taylor, 2005). Students with ASD may have problems managing courses unrelated to their interests and integrating their areas of focus into course expectations. This applies to completing tests and assignments, as well as interactions with classmates and teaching staff (Adreon & Durocher, 2007; Alcorn MacKay, 2010; Camarena & Sarigiani, 2009). In addition, many students with ASDs struggle with organization, study habits, writing and presentation skills (VanBergeijk, Klin, & Volkmar, 2008, p.30”
Our program will provide the necessary supports to address these identified obstacles. In partnership with New Opportunities Learning Centre , we will ensure success for our students
WHO IS ELIGIBLE FOR OUR PROGRAM
If you have a Mild Intellectual Disability and are thinking of Post-Secondary education but require accommodations, this program is for you.
PROGRAM REQUIREMENTS
Be 18 years of age prior to commencing program
Show proficiency in literacy and numeracy at a grade 10 level
Have a reasonable expectation of success based on social, communication and employability assessments
Attend an admissions interview
WHAT IS DIFFERENT ABOUT OUR REGULAR CUSTOMER SERVICE DIPLOMA
This program is identical in curriculum as our regular program but program length has been extended in order to offer the accommodations. Social and Communication skills will always be a focus in the ASD program.
PROGRAM DETAILS
Diploma Requirements
New Perspectives on Microsoft Office
Windows
Microsoft Word
Microsoft Excel
Internet Explorer
Windows Live Mail
Keyboarding
Workplace Numeracy
Business Math
Customer Service in the Information Age
Dealing with clients in the Hospitality Environment
Understanding Guest Service Principles
Basics of Guest Service
Meeting Guest Expectations
Difference in Customer Service Requirements (between service industry and hospitality)
Types of Customers and Handling Stress
Solving Problems for Guest Service
Technology to Enhance Customer Service
Telephone Skills
Effective Customer Service for Restaurant
Customer Service on the Web
Employment Opportunities
Graduates of the program will have the opportunity to be employed in a variety of hospitality environments both in front end and back end of hotels, tourism centres, tourism transportation services and restaurant/ food service industry to name a few.
Accommodations provided but are not limited to:
Additional time for coverage of curriculum
Additional time for assignment completion
Additional time and supports for testing including admissions testing
Supports to facilitate the social component of navigating a college environment
Assistive technology
As required one on one assistance
Tuition Fee: $3,200.00 + $150.00 books and materials
Program Duration: 16 Weeks
Registration Now Open for Winter Term commencing January 08, 2018
